More information - Buying a mobile phone

Information on buying mobile phones

You can find information to help you choose a mobile phone and plan at:

• the Australian Communications and Media Authority - Tool Kit
• www.phonechoice.com.au

Lost or stolen mobiles

The mobile phone industry website www.mindyourmobile.com has information about lost or stolen mobile phones.

Consumer affairs

If you think you have not been dealt with properly by a mobile phone dealer or network, contact the government department that looks after consumer affairs in your state or territory.

• New South Wales Office of Fair Trading
• Consumer Affairs Victoria
• Queensland Office of Fair Trading
• Western Australia Department of Consumer and Employment Protection
• South Australia Office of Consumer and Business Affairs
• Tasmania Office of Consumer Affairs and Fair Trading
• ACT Office of Fair Trading
• Northern Territory Department of Justice - Consumer Affairs

The Australian Consumer and Competition Commission has information on buying a mobile phone and a wide range of other consumer issues.

If you have a dispute with a mobile phone company, you can contact the Telecommunications Industry Ombudsman.